Commission Terms & FAQs

How does it work, and what’s included?

We produce full costumes, single pieces and accessories. When you submit an inquiry for a specific project, we will contact you to gather reference material, consult on design and construction and determine precisely what is needed for the project before quoting a price.

All projects are bespoke. We do not hold any pre-fabricated stock of any items seen on the site or social media. Nor are any of our costumes subcontracted to manufacturing plants or outside shops. The artists you speak to and see on our and our partners’ media are the same people drafting, cutting, printing, molding/casting and creating your project.

So, your project is one-of-a-kind based on your input, concept, and reference and hand-made to fit you. Many projects include the creation of a mockup – a simplified version of the piece – sent to you to test the pattern's fit before the piece is constructed.

How long does it take?

Each project is unique depending on how many pieces are included and the complexity of completing them. During the consultation stage, we will discuss timeframes, upcoming events, shipping and when the finished piece(s) can be expected. Additional pattern development, shipping and alteration time will be required if a mockup is needed.

The busiest time of the year is from April – October, and this period will frequently sell out for large projects by the end of March. No requests for July – September events will be accepted after May 1st.

I’m not in the United States. Can I book a project?

Yes, we have done many international orders for clients from Canada to Australia. However, mockups are not available for international orders. So, we depend on the accuracy of measurements and do not guarantee fit if those measurements are incorrect.

Can I order a completed version of one of the patterns on the Etsy shop?

The finished images on the Etsy shop are samples created to test the patterns. They are not available for exact duplication due to material availability. However, those patterns can be used as a basis for a commission through the standard process.

How can I book a project?

Please submit an inquiry via the contact form below with details about your project. You cannot attach files such as reference images, but those are welcomed and accepted via email.

Submitting the contact form is not a guarantee of booking a project. Project requests are reviewed case-by-case for consultation, scope and availability before bookings are accepted.

How do I make payments?

Projects are invoiced via PayPal. A deposit of 50% of the project quote is required to start, and the balance + S/H is due when it is ready to ship. There is no commitment on either side, and delivery dates are subject to change until the deposit is received. All funds are held in PayPal until the project is delivered.

What’s the cancellation policy?

If we need to cancel for any reason, a full refund of your deposit will be issued via PayPal.

You have ten (10) days after the deposit is submitted to cancel - after that, the deposit is non-refundable.

How do you ship?

FedEx with tracking. All packages are insured for the project's total value, which frequently requires a signature for delivery – please keep that in mind when selecting a delivery address.

For international orders, if you request a low valuation due to customs, we will not be responsible for a lack of insurance due to loss.